How do I access my Account Page?
Logon to your account at www.basingstoke-canal.org.uk/login. You will need your Username and Password.
I have forgotten my Password. How do I change it?
On the Login screen there is a ‘Lost Password’ link. Click this and enter your email address. You will receive an email with a link to change your password.
I have forgotten my Username. How do I find out what it is?
Please email Membership@basingstoke-canal.org.uk letting us know your name and post code. If the details match our records we can then email your Username back to you.
Can I change my Username?
Unfortunately there is no easy way to achieve this at the moment. But we are investigating ways to provide this facility.
The ‘Date of Joining’ on my account page seems wrong. Can I correct it?
If you know more or less when you joined please let us know and we can change that for you.
How do I find out what my Bank Reference is?
This is shown at the top of your Account Page. It consists of a number unique to you and your last name. It is only used for those members that pay by bank Transfer or Cheque. If no number is shown and you want to pay by one of these methods please contact the membership team.
What is the difference between ‘Subscriptions’ and ‘Payments’ on the Account Page?
A ‘Subscription’ is basically an arrangement to make a recurring payment via a Debit/Credit card. A ‘Payment’ is what it says, a record of each payment received by the society.
What is the significance of the (R) or (A) after my membership type?
This just identifies whether you have a recurring payment instruction on your Debit/Credit card (R) or pay by bank transfer or cheque (A). It helps the membership software send out the appropriate renewal email.
How do I change the Debit/Credit card I use to pay my membership?
From the Account page menu click on the ‘Subscriptions’ tab to see details of your membership.
Click the ‘Update’ link on the right and you will see the following form.
After entering your new card details click on ‘Submit’.
